In order to process your order we require the following information:
-Product name & quantity of the product(s) you want to order
- Your shipping and billing addresses
- Phone number – in case we need to contact you quickly in regards to your order
- Email address – for order confirmation and invoice
- Online Payment method number to complete your order

We accept the following payment methods:

Credit card (Visa, MasterCard, American Express, Maestro Diners Club, Discover and JCB)
Transaction fee of 2% – 4%.

PayPal
Transaction fee of 3,5%.

Apple Pay
Transaction fee of 2%.

Google Pay
Transaction fee of 2%. 

Wire Transfer

Yes , all prices listed on our website have been set as wholesale prices as we sell only to businesses .  ​
But for large quantities orders , please contact us to provide you an exclusive price .

A lifetime warranty is only available to products that meet certain criteria. In this category are defective items, items that gradually develop defects over time, items that have been subject to manufacturing failures, along with everyday damage. There are several sources of damage excluded from the lifetime warranty, including negligent product use (i.e. LCD damage, ripped flex), natural disasters, and liquid exposure damage. For any other questions regarding our warranty, please contact one of our customer service representatives.

("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services"). You can read more about our Terms of Service via the this link:  https://www.viva-parts.com/terms-of-service

You can contact our customer service team via:

✉️Email: info@viva-parts.com

 ☎️Phone: +1 (786) 477-1529

📃Inquiry form:  https://www.viva-parts.com/contactus

No, there are none. In the event that you return parts to us, you will be credited the lower of the current selling price or the original purchase price. There will be no restocking fee charged.

Lets admit it, despite our rigorous quality checks and pre-shipment testing, occasional glitches do occur. We're well aware of the headaches that returns and exchanges can cause for many companies. That's why we're making a change: introducing our Lifetime Warranty! We now accept returns and exchanges on all items, regardless of when you received them. If an item is defective on our part ( not an installation defect), we'll refund you the full amount based on its current selling price. Typically, we opt for exchanges to expedite the process, but if you prefer a refund, just let us know in advance or include a note in your return package. No more need for RMA forms or paperwork. Please include your customer information when returning items to us. It's important to note that refunds are based on today's selling price, while exchanges are processed within 24 hours.

Our lifetime warranty extends to all manufacturing defects that may lead to the malfunction of a replacement part. However, it does not cover damage or excessive wear and tear in the absence of defects.

Most definitely not .

We have multiple options for deliveries that you can play around with , however it can be as soon as Next Day if you order within the cutoff time period.

Yes , all of our prices are supper competitive compared to the market and we are strictly a B2B company

Not for the time being

the founders of viva parts have been in the parts business since 1986 , and from experience have decided to only use 1 quality of lcd , and that is the premium quality that is accompanied with lifetime warranty and has undergone rigorous quality control and testing.

Paypal and stripe (credit cards)

We have dedicated employees for customer support via phonecalls or whatsapp chat from Monday to Friday 9am to 5 pm.

Yes we do

We have a ‘special order program’ where we link you up with a live sales rep for any purchases above $10,000 , and you will get a special pricing for such orders.

Our warehouse is in miami florida.