SHIPPING POLICY

 

Policy during COVID-19

In order to better assist you, here are some of our recommendations and temporary policies.

Purchase additional items in order to prevent urgency and need the parts the following day.

Claims

Physically damaged-on-arrival products:

●Call Customer service immediately after receiving damaged and/or visibly harmed items. (Including suspicion of damage due to visibly harmed packages before opening)

●Once we are notified of incident, a case number will be assigned to your return. Please include the case number in the reason for return section when submitting your invoice.

Internally defective items do not fall under this category.

Reports for missing items or items damaged in transit must be notified to Customer Service within 3 business days upon delivery.

Disclaimer

VIVA PARTS is not liable for damage due to technician mishandling or lost return items during transit. Influence on decisions for actions taken will solely depend on policies and regulations given by the shipping carrier.

VIVA PARTS is not responsible for carrier delays that are out of our control.

VIVA PARTS will not be responsible for any consequential or incidental damage resulting from the use of any merchandise purchased from us. VIVA PARTS's liability is limited to the monetary value of the merchandise only. Damages include, but are not limited to, prominent scratches and ripped flex cables.

It is the customer’s responsibility to test all parts that have been ordered once merchandise has been received. 

All return shipping cost is at the sole responsibility of the buyer. In the case of insufficient postage at the time of delivery to VIVA PARTS's  returns facility.

VIVA PARTS reserves the right to refuse the package.